Business and support
Milan is operated by Dhebe Digitals. Contact support@dhebe.com for service, payment and privacy enquiries.
When a refund is available
- Duplicate successful charges for the same biodata or invitation purchase.
- A paid download that fails and cannot be resolved through support.
Cancellation after delivery
This is a digitally delivered product. General cancellation or change-of-mind refunds are not available after successful digital delivery. This does not remove the exceptions for duplicate charges or unresolved download failures, or any rights provided by applicable law.
How to request help or a refund
Please do not send card numbers, card security codes, banking passwords, OTPs, or identity documents in a support email. Your payment reference is the appropriate starting point.
- Check the payment status and keep your Cashfree order or payment reference.
- Email support@dhebe.com with the reference, the date of payment, and a short description of the issue.
- We will check the payment and delivery issue, help restore access when possible, or initiate an eligible refund after verification.
How an approved refund is returned
Approved refunds are initiated through the payment provider to the original payment method. The time for the money to appear depends on the payment provider and the customer’s bank or payment instrument. We can provide the refund reference when available.